Whether apps fail to download, you get errors while purchasing apps, or even see a blank App Store page, we'll show you how to solve common Mac App Store problems. Missing App Store Purchases. Apps you purchase from the Mac App Store collect in the Purchased section. The apps link with your Apple ID, which means that if you own multiple Mac. Most features should work for iTunes 12.6.5. Use iTunes 12.9.5 or Finder to back up your device instead. Use Apple Configurator 2 to download iOS apps on your Mac. Movies and TV Shows downloaded from the iTunes Store may be unable to play in iTunes. Download or play them in the TV app instead. Alternatively open Mac App Store and search for Catalina. Once you have located Catalina on the Mac App Store follow these instructions: Hit Download or Get (depending on the version of the Mac. Try tapping on it 10 times in a row and this will force the App Store to reload. Try quitting and relaunching the App Store. If you suspect your device just isn’t loading the App Store due to memory problems or software glitches, you can always open the App Switcher and force-quit the app. Install any app with ease. The Mac App Store revolutionises the way apps are installed on a computer — it happens in one step. Enter the same iTunes password you use to buy apps and music on your iPhone, iPad, Mac or iPod touch. I had this same problem: App Store very slow to open window, and window permantently blank and disfunctional. In my case it was enough to reboot my Mac (MacBook Pro, Mavericks) with no NVRAM. So the NVRAM reset may not be the thing that fixes it; it is a very low level thing to affect something as high level as an app.
Mac App Store: Click a Button to Install an App. We’re all used to app stores on our phones, but on the desktop they remain an oddity. Still, the Mac App Store is a decent first place to check. Open the store, search for the app you want, and click “Get” then “Download.”.
Before you use an Apple ID in a new iTunes/Mac App Store account you need to create the account, provide your user details and a payment method. It is actually easier to do this when you aren't trying to buy an app. Open the Mac App Store and click the Account Quick Link on the right side of the store window. Follow the onscreen instructions for setting up a new account.
ASC - Late 2012 Mac mini, macOS 10.13.3; Watch, 38 mm AL, watchOS 4.2.2; iPad Air 2 & iPhone 7+, iOS 11.2.5; TV 4th Gen, tvOS 10.2.5; Airport Express.
Several users have said that the Mac App Store does not load and displays a white blank screen. This article explains what you can do if the Mac App Store loads an empty screen. It appears that especially earlier versions of macOS suffer from this problem.
On your Mac, the best way to get apps and games is through the Mac App Store. If you’re having trouble launching it, then you may not be able to download, install, or update apps.
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Try the steps below to fix this problem.
1. System Status
The first thing you may want to do to check the System Status page. It is possible that the Mac App Store is down. You can easily check this by going to the Apple System Status page (direct link).
If this page is showing outages for the Mac App Store, there is little you can do. Just wait for Apple to fix it.
If everything is green, then continue to follow the steps below.
2. Internet connection
Make sure that you have a strong Internet connection. A slow network might cause issues with your Apple Store downloads. Simply open Safari (or any other browser) and then enter an address, such as macreports.com, in the URL bar and hit enter. If you cannot load the site, that may mean that you have issues connecting to the Internet. Please see the following articles to troubleshoot your Internet problem:
If your Internet speed is significantly slower, then you may want to contact your Internet service provider.
3. Restart your Mac
Simply restart your Mac. Then try to open the App Store again. Before restarting, sign out and then sign in. Here is how:
- Open the App Store on your Mac and go to Store (toolbar menu) and Sign Out.
- Then restart. You can restart your Mac by selecting Restart from the Apple menu.
- Now sign in again. And test your problem now.
4. Update your Mac
Updating your Mac may fix your blank screen problem. After updating to the latest version of macOS, try to open the App Store again. Here is how you can update:
- macOS Mojave or later: Choose System Preferences from the Apple menu and then click Software Update. This will check for updates and if there is an update available, follow the onscreen instructions.
- Earlier macOS versions: For this, you will need to open the App Store on your Mac and click Updates. And of course, if you may not see the updates since the Update tab may be blank.
5. Safe Mode
Macbook App Store Not Loading
If you are still having this problem, start your Mac in Safe Mode. Safe Mode clear chases and repair disks. Here is how:
- Turn off your Mac.
- Turn on your Mac and immediately press and hold the Shift key.
- Release the Shift key when you see the login screen and then login.
- In the login screen, it will say Safe Boot in the upper-right corner of the window.
Now in Safe Mode, open the App Store, is it still blank? Now, restart your Mac normally. Just turn off and on (do not press the Shift key). And then test the App Store again.
6. Reset NVRAM
Reset NVRAM or PRAM on your Mac. Doing so will wipe out some of your settings such as Display, Sound, or time zone. You will need to go to System Preferences and adjust your settings. Here is how:
Mac App Store Showing Blank Screen
- Turn off your Mac.
- Locate these four keys, do not press: Command (⌘), Option, P, and R.
- Turn on your Mac and immediately press and hold these keys.
- Keep holding them for 20 seconds and then release them.
Mac App Store Blank High Sierra
When your Mac restarts, test your problem again.
Mac App Store Blank Screen
See this article if you are experiencing the blank App Store problem on your iPhone or iPad.